Refund and Returns Policy

At FoodSmily, we prioritize customer satisfaction and strive to provide the best quality food products. If you are not entirely satisfied with your purchase, please review our return and refund policy below.

1. Returns & Replacements

• Due to the perishable nature of food items, we do not accept returns once the order has been delivered.

• If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.

• To request a replacement, share clear images of the product and your order details at support@foodsmily.com

• We will assess the issue and provide a suitable resolution, which may include a replacement or store credit.

2. Refunds

• Refunds are issued only under the following circumstances:

  • If the order was not delivered due to an issue on our end.

  • If the wrong item was delivered and a replacement is not possible.

  • If the product was expired or damaged during transit.

• Approved refunds will be processed within 5-7 business days to the original payment method.

• Shipping charges are non-refundable, except in cases where the issue is due to an error on our part.

3. Order Cancellations

• If your order qualifies for cancellation, the refund will be processed within 5-7 business days.

4. How to Request a Refund or Replacement

To initiate a refund or replacement request, please follow these steps:

1. Email us at support@foodsmily.com

2. Provide your order number and attach images of the item (if applicable).

3. Our support team will assess your request and respond within 24-48 hours.

5. Exceptions

• Refunds and replacements are not applicable for orders where the incorrect address was provided by the customer.

• Complaints regarding taste or personal preference do not qualify for refunds or replacements.

For any further assistance, feel free to contact our support team.

📩 Email: support@foodsmily.com